Frequently Asked Questions
Everything you need to know about shopping with Aya.
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take between 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund to your original payment method.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your own body or a similar garment you already own for the best fit.
Which payment methods do you accept?
Aya accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible installment plans through select third-party providers at checkout.
Are your materials sustainably sourced?
Quality and ethics are at the heart of Aya. We prioritize natural fabrics and partner with manufacturers who adhere to fair labor practices and environmental standards to ensure a conscious fashion cycle.
Can I track my package once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.